Comcast excessive internet bandwidth usage

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x1zz1x
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Comcast excessive internet bandwidth usage

Post by x1zz1x » Feb 7th, '07, 21:30

I just received a phone call from Comcast telling me to limit my internet bandwidth usage. Failing to comply with Comcasts' warning will lead to termination of service. I was told I fell on the top bandwidth user in my area (thats nice). I asked for specifics and none was given. I felt I was left in the dark.

Just wondering if anyone is in the same boat as I am.

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Post by pokute » Feb 7th, '07, 21:42

If that's how Comcast treats paying customers it's time to find a new ISP. Imagine going to a restaurant and being chewed out for NOT leaving food on your plate. If they really needed those bits so badly they would have used them instead of letting you have them.

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Re: Comcast excessive internet bandwidth usage

Post by raider73 » Feb 9th, '07, 08:03

x1zz1x wrote:I just received a phone call from Comcast telling me to limit my internet bandwidth usage. Failing to comply with Comcasts' warning will lead to termination of service. I was told I fell on the top bandwidth user in my area (thats nice). I asked for specifics and none was given. I felt I was left in the dark.

Just wondering if anyone is in the same boat as I am.
You should have read your ToS more carefully. That's the reason why I haven't switched to cable even though it's a lot faster. If I remember correctly, they say the limit is 60GB/month. I exceed that every single month on ATT DSL and they never say anything. Somebody calculated that at full 6mbps download, you would reach that in less than a week. Once in a while is fine but if you do that every month, they will restrict you.

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Post by aNToK » Feb 9th, '07, 08:21

Hmm... I got a few of the infamous **** letters a couple years back.

Kinda funny. I called in and asked what my bandwidth limit was:

"There isn't one".

OK, then why this letter?

"Because you're using over 150 times the average user's bandwidth"

OK, so what should I limit it to?

"I have no idea"

OK, do you have a supervisor there?

"He doesn't know either. There's no set limit."

OK, so either come up with a hard limit in writing for me, or kindly leave me the hell alone and allow me to enjoy the service that I pay you guys for every month, okay?

"Uh, sure. Just try to use, uh, less"


Never got another letter again. Go figure.
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Post by elden41 » Feb 9th, '07, 08:45

I use Cox, and I'm sure I use more bandwith than almost anyone around me. I'm always downloading and helping seed, which means I leave my computer on for an eternity. As I'm typing this, I'm currently running 2 computers, my desktop and laptop. I'm currently downloading on my desktop and using the laptop to do work via VPN and websurfing. This week I had to buy a 1 TB Hard Drive in addition to my 500 Gigs already. Anyways, I haven't seen anything in writing yet from Cox. Antok makes a great suggestion, and you should call them again.

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Post by aNToK » Feb 9th, '07, 09:16

Always good to speak to their "retention" department. I got another $10 knocked off my bill for the next year after I mentioned the viable DSL and satellite options available...
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Post by Gir » Feb 9th, '07, 12:45

Wow, you must be downloading quite a bit. I have Comcast, and I regularly download most from bittornent, which is running almost constantly, and then usually in the 30 gig a month off of Usenet. So I'm probably pushing in the 70 to 90 gig a month if not more, and a I am usually seeding at max upload speed , and I've never heard from them.
If you can remain calm while all around you others are panicking... Then you obviously have not adequately assessed the situation.

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Post by InTr4nceWeTrust » Feb 9th, '07, 15:33

If you have the paperwork for your terms of service, check it for anything on bandwidth limitation. If it says nothing about bandwidth, then check for something on "terms and condition may change without notification/consent/something". If that does not exist either, try to use more bandwidth. Let them terminate your service. Take them to court. Become a millionaire ^_^

or buy a new car...depends on how good yu are at convincing a business to raise the settlement offer(if any), or convincing a judge that yu got screwed over ^_^

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Re: Comcast excessive internet bandwidth usage

Post by Keiko1981 » Jan 6th, '08, 13:55

x1zz1x wrote:I just received a phone call from Comcast telling me to limit my internet bandwidth usage. Failing to comply with Comcasts' warning will lead to termination of service. I was told I fell on the top bandwidth user in my area (thats nice). I asked for specifics and none was given. I felt I was left in the dark.

Just wondering if anyone is in the same boat as I am.
Can ones ISP really do that. I pay a monthly fee for my connection. They should be happy they get my money.

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Post by InTr4nceWeTrust » Jan 6th, '08, 18:04

It all depends on your Terms and Conditions and whatever other legal documents they've had you agree to.
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Re: Comcast excessive internet bandwidth usage

Post by jholic » Jan 8th, '08, 02:30

Keiko1981 wrote:Can ones ISP really do that. I pay a monthly fee for my connection. They should be happy they get my money.
Keiko, it looks like you're in Sweden. trust me, the rules are different here.

here's another thread that's related:
ISPs and BT (Blocking Traffic?)
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Post by groink » Jan 8th, '08, 03:07

Here's most ISPs form of logic....

Have you ever stood in line at a computer store? Remember those guys up in the front who are buying 100-pack DVD blanks? Quickly, off the top of your head, he's going to use these blanks to:

A. Back up photos of his family. He takes an average of one photo every 5 seconds for years.

B. Back up his financial records. 1,000,000 times on one disc, 100 times across DVDs.

C. Back up downloaded movies, porn, and/or dramas.

If you picked A or B, hmmmmmmmmmmm.....

ISPs think the same way. Most ISPs believe that there is no LEGIT reason for a single resident customer to download in the neighborhood of 60GB a month. If you download that much or more every month, they believe you're doing something illegal, and are therefore are breaking some rule in the contract. If you read the contracts, you'll find stuff like:

1. You're not allowed to run any host-type services, such as a web site or a mail server.

2. Not allowed to send X amount of e-mail in a Y span of time.

RARELY will you find an ISP who will sell you broadband with unlimited downloading and allow you to abuse this privilege month-after-month. The only technologies that offer no limits are fractional T-1, frame, or better. They're expensive, but that's because they're designed for business use - and those are the guys who transmit gobs and gobs of data every month.

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Post by InTr4nceWeTrust » Jan 8th, '08, 03:09

groink wrote:RARELY will you find an ISP who will sell you broadband with unlimited downloading and allow you to abuse this privilege month-after-month.
Hurray for Time Warner then.
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Post by nophankh » Jan 8th, '08, 03:13

yea, I have a monitor thing that I check so that I won't go over my limit.
I get 80GB for download and 40 GB for upload.
I have penteledata. They send me notices instead of phone calls.

I always try to monitor my limit. Go to their website, I think they have a monitoring thing.

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Post by jholic » Jan 10th, '08, 05:08

i personally feel that the ISP will be quite lenient on you as long as you don't abuse their network. most people (like myself in the past) download way too d*mn much. i don't even have the time to watch most of the stuff i dl'ed, so now i really am picky with what i get. this way, it keeps me within the limits of my ISP's quota.
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Post by DarkSoulja » Jan 16th, '08, 05:23

So I got home from work today and found my internet not working, went ahead and called Comcast support. After 4 hours of trying to get through randomly throughout the night I finally got someone. I explained the situation, he looked at my account and went, "Hmph...you're going to have to call this number". Hung up and called the number and am greeted with a recording saying, "You've reached the Comcast internet legal response team, internet law enforcement, etc., etc."

Well it turns out I managed to be among their top 1% of internet users exceeding bandwidth usage in my region and they suspended my account so I would call them. I was curious how much I used in December and wasn't really suprised. 422 gigs that month, roughly 75% of it was from seeding alone. Granted that is excessive, I checked their ToS and didn't find a stated number for monthly bandwidth usage. Called tech support again, guy couldn't answer me so he got his supervisor and the supervisor said there isn't a set bandwidth cap but they monitor customers that exceed a reasonable amount. Ah well, now I'm using a bandwidth monitor to keep track.

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Post by dudesterific » Jan 16th, '08, 05:52

damn, thats a lot of uploading. what is your typical upload speed? I always thought comcast capped their upload speed.

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Post by ImL0st » Jan 16th, '08, 06:14

I use Cox, evidently,they have a special team which monitor and sent me an email notice; then they blocked my internet access 3 days later. When I called, they said that I were using "too much internet..." LOL

I upgraded the internet service to "prefered package" which is twice the speed and allow 10 times down/upstream (40G/1G respectedly) for $15 more a month. I think just the speed increase worth $15. Now I'll just watch the email and I'll know if I exceed this new limit when I get another email from cox, hahaha.

Seriously, anyone know any prog that monitor bandwidth? I have no idea if I'm using "too much internet..." or I'm near the limit :-)

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Post by DarkSoulja » Jan 16th, '08, 06:15

I usually limit it to 180-200/kbps when I'm online, when the computer idles I just let it go and seen it reach 1MB/sec but that's the combined speed of the 4 or 5 torrents I'm seeding at a time. My max upload speed is supposed to be around 2MB/sec but I've never seen it get anywhere close to that.

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Post by groink » Jan 16th, '08, 06:23

Why should anyone need to "monitor" their bandwidth???? Can you SERIOUSLY watch everything you're downloading? I'm the master of seeding, and I don't even come close to the numbers you guys are revealing. For starters, DO NOT set your seeding level to unlimited.

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Post by lilswtangel » Jan 16th, '08, 06:27

groink wrote:For starters, DO NOT set your seeding level to unlimited.
I never do~........wells, not anymore.

In the past, I have and would wake up to a very faulty internet connection and extremely slow loading speeds. At the time, Time Warner would cap my internet and I wouldn't know why until my brother told me I was uploading/seeding too much, way more than the average user in my neighborhood.
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Post by DarkSoulja » Jan 16th, '08, 06:52

Well, I'm only "monitoring" for the rest of this month and that's it because I know I've already pushed it for this month. Then I'll go back to seeding but no more letting it run freely :salut: . I'm guessing I was uploading around 90-100 GBs a month since I started using UTorrent back in spring/summer of '07. December was probably higher because I didn't do any online gaming that month.

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Post by Keiko1981 » Jan 16th, '08, 13:11

groink wrote:Why should anyone need to "monitor" their bandwidth???? Can you SERIOUSLY watch everything you're downloading? I'm the master of seeding, and I don't even come close to the numbers you guys are revealing. For starters, DO NOT set your seeding level to unlimited.

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What upload speed do you suggest I use? 500 kb/s?

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Post by groink » Jan 16th, '08, 17:52

Keiko1981 wrote:What upload speed do you suggest I use? 500 kb/s?
When I upload, I originally set it at unlimited. After five completions, I throttle down to 300 kb/s. Based on the BT protocol, this will force the five completed people to start uploading.

I guess it all depends on how fast you want your downloads to end. For me, downloading a 350MB file can take one week and I wouldn't mind, seeing I purchased a server off-site to handle all my P2P needs. The idea is that most people want to upload as much as they can, in order to speed up their downloads. What this causes is the hundreds of gigabytes of bandwidth being used up. I'm sure that many of you love seeding because it is for the common good of the swarm as well as the tracker overall. But there is also such a thing as too much giving. Upload to meet the minimum quota, and then bail.

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Post by DarkSoulja » Jan 17th, '08, 00:57

groink wrote:
Upload to meet the minimum quota, and then bail.
That's what I need to start doing from now on. Usually I stay on a torrent until the number of seeders are equal to or more than the leechers or reach 1:1 ratio. Some torrents it never happens so I end up increasing the speed so the few left can finish.

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